Visa reason codes are a string of numbers assigned to different explanations for chargebacks. All card brands have their own reason codes, and they’re meant to keep things organized when a dispute occurs. Visa has 4 categories for disputes: Fraud, Authorization, Processing Error, and Consumer Dispute.
Fraud Codes
Fraud is given the reason code 10. There are 5 fraud reasons:
- 10.1: EMV Liability Shift Counterfeit Fraud
- 10.2: EMV Liability Shift Non-Counterfeit Fraud
- 10.3: Other Fraud – Card Present Environment
- 10.4: Other Fraud – Card Absent Environment
- 10.5: Visa Fraud Monitoring Program
Authorization Codes
Authorization is given the reason code 11. There are 3 authorization reasons:
- 11.1: Card Recovery Bulletin or Exception File
- 11.2: Declined Authorization
- 11.3: No Authorization
Processing Errors
Processing Errors are given the reason code 12. There are 7 processing error reasons:
- 12.1: Late Presentment
- 12.2: Incorrect Transaction Code
- 12.3: Incorrect Currency
- 12.4: Incorrect Transaction Account Number
- 12.5: Incorrect Transaction Amount
- 12.6: Duplicate Processing or Paid by Other Means
- 12.7: Invalid Data
Consumer Disputes
Consumer Disputes are given the reason code 13. There are 9 consumer dispute reasons:
- 13.1: Services Not Provided or Merchandise Not Received
- 13.2: Cancelled Recurring Transaction
- 13.3: Not as Described or Defective Merchandise/Services
- 13.4: Counterfeit Merchandise
- 13.5: Misrepresentation of the Purchased Good and/or Service
- 13.6: Credit Not Processed
- 13.7: Cancelled Merchandise/Services
- 13.8: Original Credit Transaction Not Accepted
- 13.9: Non-Receipt of Cash or Load Transaction Value at ATM